Cut Rope Policy

Policies

Cut Rope Policy

Here at Twisted Engineering, we firmly believe that one of the most important tenants of what we do is helping to ensure the safety of those involved in our community. Therefore, should you find yourself in a situation in which you need to cut your bondage rope, please don’t ever hesitate to do so (in a safe manner). Your rope bunny/model/bottom/partner etc. is way more important than any bondage rope … 100% ALWAYS!! To help promote this safety-first mindset, Twisted Engineering has pledged to replace our bondage rope should an emergency cut be made.

To initiate a claim, please contact us and submit your request, keeping in mind that it is vitally important to include your completed Rope Incident Report with your initial claim request.

Once your claim has been reviewed, we will contact you by email to arrange for the return of the cut rope to us (either in person or by mail). Once the cut rope has been inspected, you will be contacted by email with the updated status of your claim. If approved, we will make arrangements to replace the cut rope (either in person or by mail).

Please note that if shipment by mail is requested, the customer shall be responsible to pay all costs relating to the packaging and shipping for both the return and/or replacement rope(s). We highly recommend you insure all packages, and use a reputable tracking service, as we are not responsible for loss or damage resulting from transit.
We at Twisted Engineering believe that there are lessons to be learned from every experience, so much so, that we have incorporated this philosophy into our requirements for this policy. Therefore, any individual seeking a replacement for their cut rope under this policy, must generate a Rope Incident Report and submit it to us along with your request.

Please make sure to include the following information in your report:
  1. What was the date, time of day (e.g. morning, afternoon, evening, etc.), and general location of the incident?

  2. Names (please use lifestyle names as we respect peoples’ right to privacy) of all individuals who were involved in the scene (e.g. Rigger, Rope Bottom, Spotter, etc.).

  3. What was the experience level of everyone who was participating in the scene?

  4. A full accounting of the scene.
    • What safety equipment was present, and where was it located in relation to the scene?

    • What were the negotiated goals for the scene?

    • How did the scene progress and unfolded leading up to the incident?

    • What were the headspace of those involved throughout the progression of the scene?

    • Were check-ins preformed throughout the scene? If so, where the verbal, non-verbal, a combination, etc.?

    • What went wrong (be it a single event or a series of events) which lead to the decision to cut your rope?

    • What was used to cut the rope?

    • Where was the rope located when it was cut (e.g. cut hands free, cut leg free, etc.)?

    • Was the Rope Bottom on the ground or in the air when the rope was cut?

    • Was anyone else witness to the incident, and if so, did they assist in the recovery in any way? (again, please use lifestyle names).
  5. Was medical attention necessary? If so, how was it acquired?

  6. Where there any injuries as a result of the incident? If so, what injuries occurred, what recovery has been needed, and what impact have these injuries had moving forward?

  7. What lessons were learned, and what steps have been taken to prevent a repeat of this type of incident, or any similar such incident, from reoccurring in the future.

Rest assured that we hold personal privacy in the highest regards. As such, we do not post or publish, nor do we solicit permission to post or publish, any report we receive without the expressed permission of its author.

Should you wish to have your report published and added to the Twisted Engineering Rope Incident Report Archive as a teaching tool that others may read and learn from – perhaps prevent those same individuals from making similar mistakes in their own rope journey – we require that you, of your own accord, grant us your expressed “consent to publish” your report.

This consent may either be granted at the time the report is submitted, or at a future date – provided we still have your report on file. Likewise, Twisted Engineering recognizes your right to revoke your consent at any time, at which point we will remove your report from our archive. It is also worth noting that Twisted Engineering will not repost ANY report on ANY third-party site regardless of consent given.

For those who share our passion for learning, may also wish to explore Fetlife’s member maintained and publicly published Rope Incident Report Archive.
  1. This policy is extended to the validated original registered owner only and may not be transferred or assigned to subsequent owners.

  2. The cut rope must have been purchased directly from Twisted Engineering, either in-person or from our online artisanal boutique.

  3. The cut rope must be in otherwise good condition (absent of damage due to negligence, abuse, or improper operation), and within the acceptable service life for its specific material and lay.

As laws vary by country, state, and region, other restrictions and limitations may apply. Twisted Engineering reserves the right to deny any claim under this policy, for any reason, at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

The version of this Policy is effective January 21, 2021